LYSENTA RESEARCH LAB
Privacy notice
This notice explains how LYSENTA handles personal information for enquiries, orders and website services, subject to applicable data-protection laws.
1. Information we receive
Depending on your interaction, we may receive contact and delivery details, order records, payment confirmations, support correspondence, technical access logs and your cookie or communication preferences. Do not send unnecessary sensitive information.
2. Purposes of processing
We use relevant information to handle orders and payments, arrange shipping and tracking, provide support, maintain required records, prevent fraud, check purchasing eligibility and respond to rights requests or disputes. Necessary cookies support site functions; optional analytics or marketing requires the appropriate permission or other lawful basis.
3. Legal basis
Processing is limited to what is necessary for the relevant service, contract, legal obligation or other applicable lawful basis. Where consent is required, you may withdraw it without affecting processing already lawfully performed.
4. Service providers
Relevant information may be shared with payment, delivery, hosting and support providers only as needed for their tasks, or with authorities where legally required. Provider arrangements should protect confidentiality and security.
5. International transfers
International orders and service providers may involve processing in more than one country. Applicable transfer requirements and safeguards must be observed when personal information crosses borders.
6. Retention
Information is retained only as long as needed for the stated purpose, applicable record-keeping requirements or the resolution of claims. Information no longer required should be deleted or anonymised.
7. Security
We use HTTPS and access controls to protect information. No system is risk-free. Suspected security incidents are assessed and addressed, including required notifications under applicable law.
8. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and may complain to a competent authority. We may need proportionate identity verification before acting on a request.
9. Cookies and communications
Optional cookies and marketing communications are subject to your choices and applicable consent requirements. Essential order or security messages may still be necessary to provide the service.
Cookie policy10. Contact and updates
For privacy questions or requests, contact privacy@lysenta.cn. This notice may be updated when practices or legal requirements change; material changes should be clearly communicated.
privacy@lysenta.cn